FAQ

Contact

How do I get in touch?
For any questions, concerns, or inquiries, please email contact@daisybyshelby.com.

 

Returns and Exchanges

How do I make a return or exchange? 
We offer free returns and exchanges which will be accepted within 30 days of receiving your order, pending that the item is in its original condition. For returns or exchanges, please email contact@daisybyshelby.com with ‘return’ or ‘exchange’ and your order number in the subject line.

 

Shipping

Where does Daisy by Shelby ship to?
We currently ship throughout the United States (including Hawaii and Alaska), Canada, The United Kingdom, European Union, Australia, Japan, South Korea, and China 

 

What are your processing times?
We ship out all orders within 2 business days 

 

Payment

What payment methods do you accept?
We accept PayPal and all major credit and debit cards including: Visa, Mastercard, American Express, Discover, and more.

Giving Back

What is Love Leo Rescue? 
Love Leo Rescue is an LA-based non-profit foster-based rescue and rehabilitation center that helps sick, injured, abandoned, and forgotten dogs. In Daisy’s memory, 5% of all Daisy by Shelby proceeds will go towards Love Leo Rescue. Daisy’s doctor made a donation to Love Leo Rescue upon her passing, and we are inspired to keep that tradition alive and do the same. To learn more or get involved, visit http://loveleorescue.org/about/